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Competition Terms & Conditions

These Terms & Conditions are relevant to all Competitions and Giveaways we run on GenX Radio Suffolk. We reserve the right to change these Terms at any time.

    1. Premium rates: Competitions on GenX Radio Suffolk do not run through premium rate calls or texts, however, calls and texts will be charged at your standard network rate – check with your network provider to find out what these costs are. By entering any competition or giveaway, you agree that:
      1. you always have the bill payer’s permission before texting/calling;
      1. we will always state the amount of any additional cost to your normal cost of calling or texting as accurately as possible. However, network providers may charge varying amounts for various types of call/text, so the total cost of your call/text may be more than we can state. We encourage you to check with your network provider;
      1. invalid or unsuccessful entries made via these methods may still be charged. Entries that are submitted before lines open or after lines close will not be valid but you may still be charged for your call or text;
      1. where we ask you to enter using SMS, you need to have a compatible phone and be using a network provider that permits text messages to electronic system’s number. SMS entries are deemed to be received on arrival, not when they are sent from your handset. SMS entries must be sent to the correct number and must include the correct keywords (or other answer format) if required as set out in any Specific Terms (not always applicable). Entries which fail to do so will be invalid; Any data collected from entrants may be used for regulatory purposes but will be stored in conjunction with the Data Protection Act 1998 & the Data Protection Act 2018 (GDPR).
    1. On-Air Competitions: In relation to any on-air (live) competitions or draws, time constraints on calling any winner by telephone will mean that we proceed to the next caller if any caller does not answer our call promptly, or if the telephone line drops out or breaks up during our call. We will have no liability to any caller who does not answer our call promptly, for whatever reason, or for the awarding of any prize to a caller whose line dropped out or broke up for whatever reason. In addition, if a contestant or winner cannot be contacted by us to participate or enter any on-air competition or draw, (including where a third party answers the telephone on the contestant or winner’s behalf) we reserve the right to disqualify that person and to select a replacement contestant or winner (whichever is applicable).
    1. Deficient entries: In all competitions and draws, we reserve the right to reject any entries that are incomplete, incomprehensible, damaged or otherwise deficient. We also reserve the right to reject entries that are unlawful, indecent, racist, inflammatory, defamatory or which we consider to be otherwise harmful. We accept no responsibility for any late, lost or misdirected entries including but not limited to texts, calls or emails not received due to technical disruptions, network congestion or any other reason. Proof of posting of any postal entry will not be proof of our receipt of that entry.
    1. Automated Entry: The use of any automated entry software or any other mechanical or electronic means that permits any person to enter any competition or draw repeatedly is prohibited.
    1. Names: Entrants must enter competitions or draws using their legal name once only. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
    1. Multiple Entries. Unless otherwise permitted pursuant to the applicable Specific Terms, no person may enter any competition or draw more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society or company. If we suspect that an individual has set up a fake email address, fake phone number and/or social media page to circumvent this rule, we reserve the right to disqualify all entries that we reasonably believe were generated by that individual.
    1. Prize Limits. There is no limit on the value of a single prize that may be provided to the individual winners of a competition or draw. However, no person or persons at the same residential address may win more than one prize valued at £500 or more via any of our competitions, giveaways or draws in any six (6) month period.
    1. Retrospective Effect. Where an entrant or prize winner has been found to be in breach of any of the terms and conditions and in particular where a person is in breach of the entry restrictions set out above, we may still enforce our right to disqualify that person and require the return or reimbursement to us of any prize even where a prize has been awarded and/or actually provided to the entrant or prize winner in question.
    1. We reserve the right (when reasonably required to do so) to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Where a prize is won by a person younger than 18, and only when we run a competition permitting of this being allowed, we reserve the right to award the prize to the prize winner’s parent or guardian on behalf of the prize winner. If a person under the age of 18 wins a prize on a competition only open to over 18’s this win will be disqualified.
    1. All prize winners will be notified that they have won a prize within twenty eight (28) days of the closing date of the competition or giveaway via at least one of the following methods:
      1. by telephone;
      1. by email;
      1. in writing; or
      1. on air at the time of winning (in the case of on-air competitions and draws);
    1. Prizes will be dispatched to the winners via the Prize Provider/station either via a mail service, local delivery via GenX staff, email or by pre-arranged collection unless otherwise stated. At our discretion, local entrants may be given the option to collect the prize from the radio station but valid ID is required. We will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our control. Further details will be set out in the Specific Terms and/or given to winners when they are notified that they’ve won.
    1. Prizes will only be delivered to an address within the UK unless otherwise specified. Should a prize winner’s contact details change, it is their responsibility to notify us or the contact persons for the relevant competition or draw.
    1. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s license and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner.
    1. All prizes are non-transferable and non-exchangeable. No cash will be awarded in lieu of that prize or any part of it.
    1. Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.
    1. We make no representation or warranty in relation to prizes provided and to the fullest extent permitted by law we shall have no liability to you in relation to any prize, its fitness for purposes, merchantability or otherwise. We reserve the right to disqualify entrants from entering our competitions or giveaways and the right to prohibit prize winners from receiving their prizes where any such person engages in unsafe, illegal, unsociable or inappropriate behavior.
    1. All stated prize values are at the supplier’s recommended retail price in pounds sterling and are correct at the time of broadcast/announcement. We take no responsibility for any fluctuations in prize values. Any other arrangement will be at our discretion.
    1. No additional, further or other costs or expenses are included in any prize unless stated.
    1. Third party suppliers of prizes may also often stipulate their own terms, conditions or restrictions and all prize winners agree to be bound by these.
    1. All prizes must be claimed within twenty-one (21) days of our notification of winning unless otherwise stated;
    1. We reserve the right to award prizes unclaimed after these periods to alternative prize winners or not to award them at all;
    1. If you call to claim a prize from a “withheld number” line you must provide us with your contact details: otherwise we may be unable to contact you and you may as a result forfeit your prize. SMS Text entries using a withheld number will automatically be invalidated and the entry won’t be counted.
    1. The personal information supplied by entrants when entering our competitions or draws will be used by us in accordance with the privacy policy applicable to GenX Radio Suffolk, found on our website. You should always read the applicable privacy policy as your entry in the relevant competition or giveaway is an agreement to be bound by the applicable privacy policy. All entrants may have their details removed from our database by contacting us. If details are removed prior to the conclusion of the competition or giveaway and/or award of prize(s), entrants will forfeit their right to claim any prizes.
    1. It is a condition of entry to all our competitions and giveaways that we have the right to publish and/or broadcast the first name, last name and home town of winners. In particular, entrants to our competitions/giveaways consent to their entries being read out on air and/or to their conversations with our presenters being broadcast on air and communicated to the public on our website(s) and social media profiles.
    1. In particular, entrants consent to their entries to our competitions and giveaways being read out on air and/or to their conversations with our presenters being broadcast on air and communicated to the public on our website/s.
    1. Entrants, particularly prize winners, may be required to participate in photo and/or filming session(s). You agree that we shall have the right to use all the resulting publicity materials in any media and in any manner we see fit, unless you advise us at the time of entering the competition/giveaway that you wish to retain your anonymity. If you elect for anonymity, we may not be able to include you in certain competitions or giveaways. This includes providing these materials to our third-party prize providers for the purposes of promoting their association with the promotion and awarding the relevant prizes.
    1. If a competition or draw requires entrants to submit a photograph and/or video clip to enter or participate:
      1. entrants warrant that they are the person in the photograph or video and/or they have prior consent from all persons in the photograph or video to submit it as part of their entry;
      1. entrants agree that we have the right to publish and communicate to the public the photographs in any media without restriction or limitation throughout the world and not only for the purposes of the competition/giveaway;
      1. entrants acknowledge that we may edit the photographs or video in our sole discretion;
      1. entrants agree that we have the right to use names, likenesses and other personal information submitted in conjunction with the photograph or video;
      1. entrants agree not to bring any actions, suits, claims and demands against us in respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their photograph or video;
      1. entrants unconditionally waive their right to seek or obtain an injunction to prevent or restrict our use of the photographs; and
      1. entrants aged under 18 shall have obtained the consent of a parent or a guardian (and will provide us with the contact details we need should we wish to verify this).
    1. Where any prize is awarded via a prize draw, prize winners will be chosen at random from all qualifying entries within twenty-eight (28) days of the Competition closing date.
    1. By entering our competitions and giveaways all entrants:
      1. assign to us all rights (including present and future copyright) in their entry and their publicity materials in all media (including, without limitation, the internet) and whether in existence now or created in the future;
      1. agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against the Promoter, its assigns, licensees and successors in title;
      1. undertake to us that their entry is not in breach of any third party intellectual property rights and will not contain anything, which is defamatory, indecent, harassing or threatening and that they will indemnify us for any loss, damage or liability arising should this turn out not to be true. If relevant, we reserve the right, but not the obligation (and without limiting entrants’ warranty and indemnity as set out above), to screen, filter and/or monitor information provided by the entrant and to edit, refuse to distribute or remove the same;
      1. Confirm that they have the right, power and authority to grant the rights set out above and that they have obtained all consents and permissions necessary to grant us the same.
    1. For the avoidance of doubt, all rights in the name and title of any competition/giveaway and the format rights for the promotion are our sole property and we may exploit the same our absolute discretion.
    1. If any prize winner is a child or young person (i.e. under the age of 18) we may require that the terms and conditions applicable to the promotion (including these General Terms) be signed by the prize winner’s parent or legal guardian before the prize is awarded. Any such prize may at our discretion be awarded to the prize winner’s parent or legal guardian.
    1. Where entrants or prize winners are required by us to sign a release or other document before participating in a competition/giveaway and/or redeeming a prize and the entrant and/or prize winner is under the age of 18 years, such document must be signed by that person’s parent or legal guardian prior to their participation in the promotion and/or the prize being awarded.

If for any reason any competition/giveaway is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of a promotion, we reserve the right to cancel, terminate, modify or suspend the promotion and/or any draw/s or judging related to the promotion and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.


The Promoter may vary the terms of, or terminate, a competition/giveaway at any time at its absolute discretion without liability to any contestant or other person. The Promoter will not award the prize if the promotion is terminated.

    1. All our decisions relating to any competition/giveaway and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person will be entered into.
    1. Tiebreakers, disputes, conflicts, questions or concerns will be managed by us and, if required by law, by an independent adjudicator.
    1. Where a competition/giveaway involves voting, the accuracy of the pooled results received and published by us will be deemed to be final and binding and no correspondence will be entered into.

A failure by us to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any entrant or prize winner, nor shall it be deemed to be a waiver of any of our rights in relation to the same.

    1. Except as specifically set out herein and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded.
    1. To the fullest extent permitted by law, we hereby exclude and shall not have any liability to any entrant or prizewinner in connection with or arising out of any promotion howsoever caused, including for any costs, expenses, forfeited prizes, damages and other liabilities, provided that nothing herein shall operate so as to limit or exclude our liability for personal injury or death caused by our negligence.
    1. In the event that any provision of these General (or any Specific) Terms are held to be illegal, invalid, void or otherwise unenforceable, it shall be severed from the remaining provisions which shall continue in full force and effect.
  2. LAWS

These General Terms (and any Specific Terms) shall be construed in accordance with and governed by the laws of England and Wales.

“Beautiful Noises” Competition

Beautiful Noises competition running on air between Monday 15th May 2023 to Sunday 21st May 2023.

The competition prize is as follows:

• A pair of top of the range rechargeable hearing aids
• A portable charging unit
• 2-year manufacturer warranty
• All aftercare and appointments during those 2 years


Prize excludes:

• All appointments will take place at either of our Ipswich clinics.
• Home visits would be subject to an additional fee.

• Any costs incurred for the following optional extras:
o Colour changes
o Custom made slim tips / earmoulds
o Accessories (e.g. remote control)
o Warranty extension

Last updated May 2023.